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Terms and Conditions


Return Material Authorization Policy


The Return of purchased product is an exception in business transactions. Customers purchase product with the intent of placing it in service for their customer in some form, either by itself or in a finished product. Product sold is assumed to be in new condition (unless otherwise identified), fully conforming to manufacture specifications. The RMA system addresses purchased product not meeting manufacturer’s specifications or not in the sold condition (New or Refurbished).


General Terms

  • Acceptable returns are those that meet the following criteria:
    • New (unless otherwise identified) condition – Manufacturer sealed, good physical packing.
    • Conforms to manufacturer’s specifications.
  • Customer responsibility
    • Know the technical specifications of what you are buying.
    • Understand how the part is used in the application for which the part is purchased.,
    • Refurbished product is purchased on purpose.

RMA Process

  • Customer completes Request RMA form online or (Adobe Acrobat form(PDF) is available).
  • Customer completely describes problem, includes photos as necessary.
  • Email feedback includes the RMA number.
  • RMA administrator follows up for clarification during investigation process.
  • Applied Computer Online Services is the broker in domestic transactions and does not handle stock.

RMA Freight Charges

  • No charge for shipping to locations where the fault rests with Applied Computer Online Services.
  • The customer pays for shipping when returning product.
  • The warehouse pays for shipping when the RMA is valid.
  • The freight carrier is responsible for costs per insurance and carrier terms and conditions.
  • The customer is responsible for filling claims with freight carriers for related RMA causes.

RMA Number Expiration

  • RMA numbers are valid for 30 days from the date of issuance (unless otherwise stated at time of issue).

Return Validation

  • Applied Computer Online Services engages the customer and warehouses to resolve RMA related problems.
  • The customer has the responsibility to engage the manufacturer for technical and application issues that may prompt an RMA, "Part doesn't work in my application".
  • A 15% restocking fee may apply.

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