Order Change – When an RMA

All pertinent information related to an order is required for any change.

• Customer PO
• Customer Representative
• Part number
• Quantity
• Unit cost and total cost per line item

Increasing / decreasing an order
Fast action is required on your part to change an in-process order (within 2 - 6 hours)

• Contact your sales representative.
• Term payment orders have until the order is placed with the warehouse to change.
• Credit card order charges – cancel and rebook. This is because the charging of the credit card happens immediately.
• Check payment orders depend on the status of the check clearing and the time to receive a new check.
• Our warehouses do not accept changes once processing has started.
• To decrease quantities or add parts create a new order; freight and handling charges apply.
• To increase quantities or add parts create an order for the difference; freight and handling charges apply.

Cancelling an order

• Cancellation is a change to an order and requires documentation of the process. Use email: cancel@applied-computer.com
• Possible reasons to cancel:
• On-hold due to credit card verification.
• The item is not available after order placement.
• Your order was placed after 5:00 PM on Friday or on Saturday and Sunday, and we receive your cancellation request by 8:00 AM on Monday.
• There are no charges for cancellations prior to shipping.
• Customer is responsible for charges associated with cancellation.
• All shipping charges for orders canceled after shipment – return with RMA number.
• International shipments accrue a “Freight in” charge in addition to other described charges.
• Restocking fees if applicable, (see restocking fees under RMA).