Thank you for your interest in doing business with Applied Computer Online Services - the world's largest online computer store.
Here is a summary of our policies:
Order Processing
All orders must be submitted in writing via facsimile, email or via our online store. Price and stock availability subject to change anytime without prior notice. more details...
New Account
The customer places an order by submitting a purchase order (PO). Applied Computer Online Services reserves the right to refuse customer PO’s within one (1) business day, for any reason. more details...
Small Order Handling Charges
- Under $100, a $10 handling fee applies.
- Between $100 and $200, a $5 handling fee of applies ($10 APO Shipping).
- Over $200, Free ($10 APO Shipping). more details...
International Shipment
Typically, all international shipment ship out from our San Jose warehouse only. Thus inbound freight charge and lead time applies for non-local stock. Posted price assumes shipping within US. International customers are encouraged to check stock with sales.
more details...
Product Warranties and Returns
Products are covered by their respective manufacturer warranty (unless otherwise stated). In general, customer may submit RMA request within 21 days from date of purchase. Product must be in Brand New UNOPENED condition. There are some exceptions. The following are Non- Returnable and Non-Cancelable, DOA replacement only.
- CPU, Memory, or Flash Drives
- Discontinued or End-of-Life Product
- Factory Refurbished Product
- Special Order and Manufacturer Direct Ship Product
- Customized or Configured Product
- Non-stock Product (as permitted by supplier)
Restocking fee applies for all non-defective return. NO RETURN accepted after 21 days. No return for most opened or damaged product. Defective warranty claims must be submitted to manufacturer directly after 21 days.
more details...Payment Methods
Customers’ who are delinquent making term payments may be required to pay by credit card. . more details...
RMA Policy
The Return of purchased product is an exception in business transactions. Customers purchase product with the intent of placing it in service for their customer in some form, either by itself or in a finished product. Product sold is assumed to be in new condition (unless otherwise identified), fully conforming to manufacture specifications. The RMA system addresses purchased product not meeting manufacturer’s specifications or not in the sold condition (New or Refurbished). more details...
Increasing / decreasing an order
Fast action is required on your part to change an in-process order (within 2 - 6 hours) more details...
Cancelling an order
Cancellation is a change to an order and requires documentation of the process. more details...