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Contact
FAQ's regarding all of our contact information.
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Shipping
Questions and answers about shipping and instructions.
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We use US Postal Service, DHL/Airborne, UPS, and FedEx. Here is their contact information:
(Certain heavy items will be shipped ground by common carrier such as Watkins freight etc.)
US Postal Service: www.usps.com (800) 275-8777 or 1-800-ASK-USPS
DHL/Airborne: www.dhl.com (800) 225-5345 or 1-800-CALL-DHL
Federal Express: www.fedex.com (800) 463-3339 or 1-800-GO-FEDEX
UPS: www.ups.com
(800)742-5877 or 1-800-PICK-UPS
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If the package has shipped there should be a tracking number(s) and carrier information. In addition, tracking number should be emailed to you when orders shipped. Please contact the courier directly or go to the courier website for the current status and estimated delivery time. (You may have to wait 24 hours after the order is actually shipped to see your package on the courier web site.)
Or, if you registered as a member at the store, you may be able to log in with the registered name and password. You can do to an order status and search for your order, then go to the tracking area and use your confirmation code (from the store), and plug into the courier’s tracking systems from there.
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Yes, we do (with some restrictions). Most international orders must be shipped from our
San Jose location. Thus inbound freight charge and lead time applies for non-local
stock.
If same day international shipping is required courier pickup and delivery
to FedEx, UPS or DHL can be provided for additional cost ranging from $75.00 to
$125.00 or more depending on shipment weight. Posted price assumes shipping within
U.S. International customers are encouraged to check stock with sales.
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Please immediately call Applied Computer Online Services at 1-800-609-1702 or 408-248-8811 and we will conduct a review of your order with the warehouse.
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You should immediately tell the deliverer you do not want to receive this package and show them the damage. If not, you have a grace period (2-3 days at most) to file a damage claim with the courier. You can even politely ask the deliverer to wait while you inspect the contents. Please provide us the claim number as soon as you can by calling or e-mailing Applied Computer Online Services at 1-800-609-1702 or
support@applied-computer.com.
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No, you cannot. All packages must be shipped to the designated address per the invoice.
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No, you CANNOT. If the shipment was refused because the customer no longer wants the product it will be refunded as specified in the terms of sale minus shipping and the 15% restocking fee. If the shipment was unable to be delivered due to customer's provided invalid address, Applied Computer Online Services will contact the customer to authorize another shipping charge and then reship the merchandise. Our goal is to provide a hassle free situation as much as possible when you buy from Applied Computer Online Services.
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Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). Choose the "USPS for A/FPO address" as the shipping method. There may be extra days required to process by USPS. The lead time of shipment takes from 1 to 4 weeks to arrive depending on the country of destination. You will still be provided USPS tracking numbers to track your package on our web site or on USPS’ website. However, please also be aware that Applied Computer Online Services must adhere to specific package size and weight restrictions to meet USPS’ shipping policy. Please check USPS' web site for details.
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Cutoff times are shown in your shopping cart during order entry, depending on the product you need to order.
These times are based on the time the order is released and payment is approved.
Due to the number of suppliers we use, the number of inventory locations for each supplier and the differences in pickup times for each carrier, the cutoff times given by our shopping cart are not 100% guaranteed.
We will always make our very best effort to get your order shipped the same day. If you require a guarantee of same day shipment, please contact one of our sales representatives directly so that we can make special arrangement.
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Payment
Including payment options, sales tax policy, tax-exempt status and more.
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Applied Computer Online Services accepts:
- Credit cards (Visa, MasterCard,
Discover, American Express),
- Prepaid company check, prepaid personal check,
cashier check
- Money Order
(All types of checks must be cleared through
Applied Computer Online Services bank account before the merchandise ships)
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We will accept International orders and credit card payment only from established companies
(must have a valid web site, VAT number, physical address etc..)
Such companies must also first request and be accepted for credit terms by downloading and completing the
credit application form
or accessed from the credit application link.
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Applied Computer Online Services drop ships from other sources and if the distributor's warehouses are in the same state as the customer, sales taxes will need to be charged. Please call and check with one of our sales representatives in advance to be sure.
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Yes (with some exceptions). Please fill out a reseller tax exemption form and fax it to 408-551-6882.
Then, we will validate the resale permit and then manually remove the charge from the order.
Sales tax is a very complex issue, and the requirements from different states are changing all the time.
When you enter your order, providing the shipping location and reseller permit information,
our highly automated system will attempt toverify the permit. If the permit meets requirements
no tax will be added. If it does not the system will add sales tax accordingly.
The amount of tax added would be dependent on the laws of the state to which the product is being shipped.
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As usual, please place the order online. Then, fax us a copy of the tax-exempt permit and we will manually take the sale tax off.
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Yes, it is very secure. Applied Computer Online Services encrypts all personal and financial
information using 128-bit encryption technology through our secured server.
Once all this information is received and matched up,
the server translates your order and sends it to the accounting or ordering system.
No human gets to read your credit card number during this process, and there are no paper receipts
lying around for unscrupulous individuals to steal. Only trusted and authorized Applied Computer
Online Services employees will be able to view and process your information. We take every possible
measure to secure our customer's information.
The purpose of encryption is simply to keep messages private and whole,
so they cannot be read by outsiders and cannot be tampered with en route.
Encryption takes your order and turns it into a secret code so that only the intended
recipient can read it after mutual authentication - that is, confirmation that the store is
who they say they are, and that you are who you say you are.
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Please send the check enclosed with a copy of your invoice printed from our website to the address below.
Applied Computer Online Services
Attn: Accounting
2901 Moorpark Ave, Suite 100
San Jose, CA 95128
USA
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You would request your bank to send the wire transfer to:
Company Name: Applied Computer Online Services
Address: 2901 Moorpark Ave, Suite 100, San Jose, CA 95128 USA
Phone: +1-408-248-8811
Fax: +1-408-551-6882
***For more information regarding Applied Computer Online Services' Merchant Account,
please contact 1-800-609-1702 x29 ***
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Ordering
FAQ's about the ordering process.
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Usually this occurs within one business day. This includes charging the customer's credit card, verification of addresses, internal stock transfer, packing, and shipping. If products are coming from non-local warehouses, processing can take a few more days. If you must have the order shipped out the same day please select the "One Day Air" option.
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YES. Our website operates 24/7, 365 days a week. If you experience problems placing an order online, you may call our customer service representative at 1-800-609-1702 to resolve the problem with the website ordering.
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If an item is an out of stock item after the order is placed, Applied Computer Online Services will ship the parts of the order that are available and the backordered items would be shipped as they become available. We will not charge any additional shipping or handling fees for back ordered items. |
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If you do not receive a confirmation by email within 24 hours, in addition to a confirming message on screen, you should call customer service, to make sure all is well. There will be two possibilities:
• - The order has not been received by our system.
• - The order was rejected, and you were not notified for some reason.
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MAYBE. This can only be done by calling Applied Computer Online Services at 1-800-609-1702 and letting us know what you need done However, we can accommodate your request only if the order has not been charged yet. Be sure to log on your account and view the updated order for accuracy. It is the customer's responsibility to make sure the sales representatives update the order correctly. Applied Computer Online Services cannot be held liable if our sales representatives entered the wrong item, since it is only you who knows what you intended to order.
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You need to act quickly, because Applied Computer Online Services ships quickly, and once the product has been shipped you cannot completely cancel. You may be able to plan for a return, but you will often be charged for shipping costs.
- Phone Customer Service at 1-800-609-1702.
- If you cannot reach someone, send email to sales@applied-computer.com or IM to salesapplied (at YAHOO, AIM or MSN).
You will be in luck if you ordered a product that is not in stock, because then the store will not have shipped it and cancelling will be easy.
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NEVER! Applied Computer Online Services is committed to protecting your privacy. We never sell or trade customer information. For our complete privacy policy please see the privacy policy page.
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In order to quote Cisco SmartNet we need to have the following information:
1. Cisco part number and quantity
2. Installation location (city, state, country and zip code)
It will generally take about 4-8 hours from the time the quote is requested for a reply to be emailed.
Once an order is placed we will also need the serial number(s) of the product to be covered and end user contact information (name, phone & email address)
From time of order it will generally take 24-48 hours (business days) for the order to be placed and contract generated by Cisco.
The end user will receive email confirmation of the contract from Cisco when it has been completed.
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Product
Information regarding products, backorder policy, warranty explanations and more.
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NO, we cannot.
Applied Computer Online Services carries 800,000 products and
there are infinite numbers of combinations of these items available.
Our technicians and support staffs are well-rounded and very experienced however
there is NO one available to guarantee compatibility, unless it has been totally
tested and validated by the manufacturer. The warranty is issued by the original
manufacturer. Therefore, Applied Computer Online Services' representatives
are expressively forbidden to make promises of compatibility and must always refer
all questions to the manufacturer. We do, however, offer general advice based on
experience and manufacturer's specifications or recommendation, but the customer shall
take this advice at their own risk.
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NO, you cannot (unless it is specified on the product itself). Product descriptions are for reference only and may contain mistakes. We can only promise to ship product as named based on the manufacturer's part number. |
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Credit
FAQ's that help explain our refund and credit procedures and more.
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When you return an item, the credit is just the amount that will be refunded to your credit card or will be issued in the form of a check, if you paid by check. |
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In general, we process the credit within two to three business days upon completion of the return process. Once Applied Computer Online Services refunds the amount to a credit card, it is up to the merchant service and the issuing bank to credit the individual's credit card account. It is beyond our control. Customers may contact their card issuer to get funds faster.
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RMA
Information for return policy, return procedure, RMA instructions and more.
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Yes, you must. Customers must have a RMA number and have it written clearly on the shipping label in order for us to receive the RMA.
Please go to the printed RMA policy for our complete return policies.
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The address will be provided in the email notification that includes the RMA number.
We have multiple warehouses to which returns should be sent.
Please READ THE RETURN INSTRUCTIONS CAREFULLY.
Returns sent to the wrong address will be rejected and a processing fee charged.
(*Note: Please ensure all
packages are complete and in good retail condition before shipping.) |
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Click on the link Online RMA at My Account menu, then choose from the list of options and follow the on-line steps. |
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Yes, you can.
Please log in and enter your user name and password.
Then, click on My Profile and choose 'Change Contact' any type
of required information, or choose 'Change Password' to edit your password. |
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First, you would have
to start a purchase order from your account. Then, make the necessary changes from the order process steps. That also includes updating your credit card information, payment method and shipping information.
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